While I’ve never named the individual who made the “fuzzy initiative” comment on my LinkedIn article, I’ve referenced it enough that I actually think he deleted it! Oh well… My intent was never to call him out directly - or I would have used his name every time I’ve referenced the comment - but to c...
Based on the stats we just looked at showing that an overwhelming majority of the workplace at-large isn’t actively engaged in “powerfully rowing toward their company goals,” the cost of disengaged employees should be fairly evident… Truth be told, I struggle to understand how any company can make i...
Once we’ve been intentional about creating a culture of top-down leadership that provides effective communication on an ongoing basis and we’ve worked to minimize the profitability that’s killed by high voluntary turnover and ongoing recruiting, the next - but certainly no less critical - profitabil...
I doubt it would be very difficult to choose which management team you would have preferred working for, the one where everybody knows your name or the one where NOBODY seemed to care if you had a name, especially if all the other factors involved were about the same… Quite frankly, I’ve seen a ton ...
We can certainly stick with the way it’s always been in our recruiting approach if we want, but I’ve only seen that kill more and more profitability over time. With such a drastic increase in minimum wage in a relatively short time, the “skilled trades shortage” that’s been brewing since at least th...
If we’re serious about giving our best team members a solid reason to stay by providing them with purpose and we’ve invested the energy into understanding the reasons that drive their behavior, we should certainly have a solid foundation. But when we can connect all of that to how each task they eng...
As we’re working to provide our best team members with a reason to stay by fulfilling their need for purpose through the work they do, I’ve never seen this be accomplished more effectively than applying the same idea I referenced to address the high cost of turnover; by breaking the golden rule! But...
So imagine you’re overseeing a team of folks with an incredibly high workload to produce for your customer and it seems like all you can get done is interview, hire, and train new employees. Some of the ones coming on board connect with the team and stick around but a high number never stay long eno...
The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor communication plays a part in so...
Once we’ve worked through an employee turnover calculation and developed a turnover meaning that focuses on the part that’s killing our profitability, it’s time to get serious about identifying the causes! If we want to get a handle on the cost of high turnover, specifically the voluntary turnover t...
With just a basic understanding of why people do what they do, Matt was about to intentionally break the golden rule with his team and avoid so many of the costs of poor communication! By following a simple pattern, he was able to begin adding fuel to a different fire… Instead of the fire responsibl...
A week or two after Matt and I had the hour-long conversation about how he could “get people to do what he told them to do,” he called again to ask what kind of voodoo magic I had taught him… Breaking the golden rule in how he was communicating with each of the individuals on his line team had provi...
